Frequently asked questions

Browse our rentals, add what you want to a reservation request with your event dates, and send it in. No payment is needed to request. Once we confirm availability, we email you a secure link to pay a 50% deposit that locks in your items.

Only after we confirm your booking. A 50% deposit is charged through a secure link to reserve your items, and the remaining balance is charged to your card on file 24 hours before your event. Nothing is charged when you first submit your request.

Yes, but it counts toward your rental: 50% of your total is charged when we confirm your booking, and the other 50% 24 hours before your event. There is no separate security deposit. Charges for damage or loss apply only if something comes back damaged or missing, per our rental terms.

Free delivery within 10 miles, or grab your gear with quick pickup. Outside 10 miles? Add your address to your reservation request and we’ll follow up with options. We’ll confirm everything before you pay.

The earlier the better, especially for weekends and holidays, since popular items book up fast. That said, reach out anytime and we’ll do our best to help.

Accidents happen! Normal wear is expected. Significant damage or missing items may be charged to your card on file, per our rental terms. Just let us know what happened.

Yes! Just reply to your confirmation email or contact us. We’ll work with you on changes whenever we can.